Terms of service
Last Updated: 30 October 2026
Our Terms of Service noted below contain important information that you need to know when placing an order on, and browsing through, our site. We have done our best to ensure its completeness. However, please be mindful that we are a husband-and-wife studio, managing the entire making process, photography, packing, shipping and social media. Mistakes happen and we’re grateful for your patience and understanding. We’ll always do our best to ensure you love your purchase. Please feel free to reach out to us directly should you have any questions or concerns.
Our website is translated automatically using Shopify's native translation app for your convenience. We do our best to keep translations accurate, but we can’t be responsible for errors or inaccuracies that result from translation. If the English and translated versions differ, the English version prevails. If you spot a mistake, please let us know so that we may quickly rectify it.
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This website is operated by LOAM & LARK. Throughout the site, the terms “the studio”, “us”, “we”, “our” and “I” refer to LOAM & LARK. These Terms of Service ("Terms") govern your use of, interaction with, and access to, this website (“Site”), its subdomains, affiliated sites, social media accounts, services, products, shared content, and information. These Terms apply to, without limitation, all visitors of our Site, customers of our sales points, merchants, vendors, and contributing parties.
We are happy to provide our Service as well as our website and the content contained therein, to you under the condition that you fully accept all of the Terms and Privacy Policy, and, where applicable, any notifications or statements stated within.
When you visit our Site, utilize our Service, tools, and content provided via our Site, or make any purchase from our Site, you agree to these Terms, including any and all additional terms, conditions, and policies that are referenced. If you do not agree with these Terms then you may not access our Site nor utilize any of our Services.
Our Site is hosted on Shopify Inc. The Shopify e-commerce platform enables us to sell our products and services to you. We do our utmost to update and maintain our Site. However, we cannot guarantee the safety of the individual use of our Site. Use of our Site, the information, products, and services provided therein, will constitute your consent to these Terms and our Privacy Policy.
Site updates including, but not limited to, new content, products, services, information, features, and functionality are subject to these Terms. We reserve the right to update our Terms and Privacy Policy at any time, without prior notice. It is your responsibility to check our website at your discretion for changes to our Terms and Privacy Policy.
SECTION 1 - ONLINE STORE TERMS
Shopify processes your data when you visit and make purchases on our Site, including to provide services based on your interactions with other merchants and with Shopify. Your information will be shared with Shopify and other third parties that may be located in other countries, in order to provide services to you, including those that incorporate data from your interactions with other merchants and with Shopify.
Certain third-party service providers may be located in or have facilities and servers that are located in a different jurisdiction than either you or us, and your information may become subject to disclosure under any applicable legislation.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - SITE CONTENT
We give no guarantee that our Site, the content contained therein, documents, information, shared content, packages, services, and goods will be free of errors or that defects will be corrected, or that our Site or their respective servers are free of viruses or any other components that may cause unintentional harm. We do our best to ensure this, but cannot make any guarantees.
SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We aim to keep accurate, reliable and up-to-date information on our Site as well as through our available packages, services, and goods, but do not guarantee or make any representations regarding the use or the result(s) of the use of any document, product, package, service, good, link or information available through us or via our website as to their correctness, suitability, accuracy, reliability, or otherwise. We will not bear any and all costs of correction, updates, repairs, or services.
We prohibit the reproduction, redistribution, and commercial use of documents, information, or materials on our Sites by any third party. More specifically, you are not permitted to republish, upload, electronically transfer, distribute, circulate, or reproduce any of the materials, documents or products that are available to you to download, free or otherwise, on or via our Site, or a service, product, or package you have purchased.
Content published on our Site is subject to Canadian copyright laws. If at any time you notice any violation of Canadian copyright law, please contact us directly via hello@loamandlark.ca. We will ensure to remove any content in violation, immediately. Any use of information provided on our Site, for use outside of Canadian copyright laws requires written permission from Us, the author of the content, and the originator.
Unless given express written permission by Us, you may not distribute or commercially exploit our products, packages, services, goods and any content of our website or any third-party content shared via our packages, services, products, and our Site.
Any reliance on materials contained within our websites is at your own risk.
Information on this website is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Our Sites may contain information that is considered "historical." This type of information is provided for your information only.
We reserve the right to modify any and all information on our Site at our convenience and have no obligation to update any and all information on our Site. You agree that it is your responsibility to check for changes to our website.
SECTION 5 - MODIFICATIONS TO THE SERVICE, DISCOUNTS AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right to modify the products, services, and prices we offer and add new products and services without prior notice. Any such products and services are subject to these Terms.
We reserve the right to discontinue and alter dates of validity for all discounts.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Customer Accounts
Should you opt to create a customer account, certain details within a customer account can only be updated and changed by you. Customer accounts let you sign in to view and manage your order details, profile information, make updates to your name, email address, and shipping address. More information on customer accounts can be found here.
Payment Information
Available payment methods are shown at checkout. If Shop Pay is available, you can choose to save your payment and shipping information securely with Shop Pay for faster future checkouts. Credit card details are not stored in your customer account.
When paying with Apple Pay or PayPal, your payment information is managed through that service, separately from your customer account with our store.
You can sign in to your customer account during checkout. If you’re new, an account is created automatically when you sign in.
SECTION 8 - OPTIONAL TOOLS
We may now and then provide via our packages, services, goods and Site, links to other (third parties) websites, blogs, creative and informative material, tools, and advertisements for your convenience. Where credit is due, credit will be given and clearly stated as regards any sponsorship, endorsement, or arrangement between the original owners of the original materials and us, links, and websites. We do not take responsibility for, monitor, nor control any third-party content. Our Site may contain information or advertisements provided by third parties for which we accept no responsibility whatsoever for any information, goods, services, or advice provided to you directly by such third parties. We love to make excellent recommendations, but the responsibility remains yours. You accept and agree that we provide this to you “as is” and “as available” without any warranties or endorsement of any kind. We, therefore, shall not be held liable whatsoever from any and all issues that may arise from your use or engagement with this content. Accessing and utilizing this information and content is entirely at your own risk. Any complaints, claims, concerns, or queries you may have regarding third-party links, content, products, or services should be strictly directed to the relevant third-party.
We may also, in the future, offer new Services and/or features through the website (including, the release of new products, services, and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
All linked websites have been checked for possible violation of laws before including them on our Site or within any of our content. At the time of linking, no violations were detected. Although we only aim to include quality, safe, and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Any violations we are informed of will result in the link(s) being removed immediately upon our receipt of said knowledge.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should, therefore, note they click on external links at their own risk, and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information to us in any format be that via our online store, email, postal service, or otherwise is governed by our Privacy Policy.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 - DIRECT LINKING
Should you link to content on our Site, please be aware that your action to link and the link you provide should be lawful. You may not, under any circumstances, misrepresent your relationship with Us nor, where applicable, your connection to any third party linked within shared contents. Lastly, be kind. We do not accept unlawful use, reference to, nor the distribution of our Site and product contents. We also do not permit the use of offensive nor abusive language when linking to our Site, the contents within, nor our products.
If you require the use of specific graphics for links you would like to provide, kindly reach out to us.
SECTION 15 - INTELLECTUAL PROPERTY
This website is owned and operated by LOAM & LARK. This includes, but is not limited to, the design, layout, look, appearance, trademarks, photographs, typography, and graphics.
SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the services provided will be accurate or reliable.
It is essential to you using our Site, Service, and Products that you agree and accept that we are not legally responsible for any loss or damage you and your business might incur related to your use of our Site, Service, and Products, whether that be from errors or omissions in our Service, Products, Documents, or information provided, whether on or offline or via our Site. We cannot be held liable for any loss or damage from your use or reliance on any third-party content such as website or content links, comments, advertisements, content and reputation management as well as any references made to the above, in our Service. Your use of, or reliance on our Service, and any information, materials provided to you through these mediums as well as our Site is entirely at your own risk, for which we will not be liable.
We appreciate you visiting our Site, engaging with us in creative and interactive online environments, and of course, your business. In doing so, we take great care in providing our best possible quality. We therefore kindly reinforce that it is your responsibility to ensure that any products, services, goods, and information available through us and our Site, meet your specific, personal, and professional requirements.
You accept that our Site, Service, Products, and information provided, can contain inaccuracies or errors and you specifically release us, our directors, officers, employees, volunteers, interns, or any and all of our contractors, affiliates, service providers, suppliers and licensors from any liability for inaccuracies or errors, injury, loss, or any direct, indirect or relative consequential damages of any kind. This includes any loss related to profits, data, replacement, neglect, or the like, whether contractual or tort to the fullest extent permitted by law.
You also accept that we may, at any time, without prior notice, change the price and content of, suspend, or altogether discontinue providing, products and services. You also agree that we shall not be liable to you or any third party for such actions.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 17 - LIKEMINDED BUSINESSES
We love what we do. If you are in the business of creating similar products, services, information and associated documentation, with the purpose of providing them to customers and users for a fee, be it for commercial or merely domestic use, then you are a competitor of LOAM & LARK and that is ok. However, using information from our website, downloading any images, documents, or information from our website, or obtaining any of our products, services, and results of these through a third party, is just going to rub us the wrong way – so do not do it. We will hold you entirely responsible for any loss that we may sustain and further hold you accountable for any and all profits that you might retain from unpermitted and inappropriate use. We reserve the right to deny any person access to our website, products, services, and information.
SECTION 18 - INDEMNIFICATION
By continuing to browse our Sites, utilize our services, and browse or purchase from our shop and sales points, you agree to indemnify, defend, and hold harmless LOAM & LARK, our directors, entities, affiliates, partners, contractors, licensors, service providers, subcontractors, agents and suppliers from any claim or demand, including attorney fees, made by any third party due to or arising from your breach of these Terms, documents incorporated as part of these Terms, or your violation of any law or rights of third parties.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 - GOVERNING LAW
Our Sites, products, and services are subject to the laws of British Columbia and Canada. In the unfortunate case of a dispute between you and LOAM & LARK that results in litigation, any lawsuits must be filed in the County of Victoria, British Columbia, Canada, or the British Columbia court registry within or nearest to the City of Victoria.
SECTION 23 - CHANGES, ADAPTATIONS, & EXTENSIONS TO OUR TERMS OF SERVICE
For adaptations to or extensions of these Terms please refer to our Privacy Policy, and Shipping and Returns Policy.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions regarding our Terms of Service should be directed to hello@loamandlark.ca
