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Canada-wide shipping / Local Delivery in Greater Victoria / Are You Holiday Ready? / FREE SHIPPING over $175 CAD /

Shipping policy

 

Last Updated: 21 October 2026

 

WHAT ARE YOUR DELIVERY TIMES?

Local Delivery

We offer local delivery for a small fee, within the following municipalities of Greater Victoria. 

  • Sidney

  • North Saanich

  • Central Saanich

  • Saanich

  • Oak Bay

  • Victoria core

  • Esquimalt

  • Victoria West

Local Deliveries are executed weekly on Saturdays. Orders must be placed Thursday by 11pm PDT in order to qualify for delivery the following Saturday, otherwise they fall to the next week's delivery.

Canada Domestic Shipping

Our products are made in and shipped from Victoria, British Columbia.

We ship orders by either Canada Post or Purolator. You can choose your preferred carrier at checkout.

Depending on your location, shipping times may vary between 2-9 business days once your order has been fulfilled. This can be longer for deliveries depending on the option you choose at checkout and unforeseen carrier logistics.

We do our best to fulfill your order within 2 business days.

International Shipping

We only ship to addresses within Canada.

If you are located outside of Canada and would love to receive our items, be sure to sign up for our Newsletter to receive the latest news from the studio, exclusive offers, and updates on availability in your region.


WHERE DO YOU SHIP?

Online Orders

We only ship online orders to addresses within Canada. We do not ship internationally or to freight forwarders. We hope to offer international shipping options via our website in the near-future.


Stockists and Wholesale Opportunities

If you would like to stock our products in your shop, please fill out our Application to Become A Stockist. We would love to hear more about you and your shop to see if we’re a good fit.


WHAT ARE YOUR SHIPPING RATES

We currently ship via Canada Post and Purolator.

For orders over $175 we offer FREE tracked shipping via Canada Post, Expedited.

More shipping options may become available and will be updated here as they do.



CAN I ADD ITEMS TO MY ORDER OR SPLIT IT INTO SEPARATE SHIPMENTS?

We’d love to say yes, but changing or splitting orders risks something being forgotten. If you’ve already ordered and want to add more, kindly place a new order. We’ll do our best to ship them out close together if we spot that you’ve made more than one order, but there are no guarantees.



LOST, STOLEN, OR DAMAGED PACKAGES

Your order is sent out using the address provided to us by you at the time of order. Please carefully check that you have indicated the correct address at the time of placing your order.

In the unfortunate event that your order is lost by the postal service, and your tracking information shows that the package never arrived at your address, please contact us so that we can follow-up with the carrier.

If your package shows up at your door damaged prior to opening, please photograph the box prior to opening and contact us immediately should your goods arrive damaged as a result. We will require photographs of the damaged packaging and goods, and may need to contact you further upon follow-up with the carrier.

If your tracking information indicates that your package has been delivered to the address you indicated at the time of purchase, but you have not received it, please get in touch with your local authorities and report the incident.

LOAM & LARK will not be held responsible for lost, stolen, or damaged packages.

 

HOW DO I RECEIVE UPDATES ABOUT MY ORDER

Once you’ve submitted your order, we do our best to process it within 2 business days. When the order has shipped, our system will send you an email notification which will include relevant tracking information that you can use to monitor your order’s journey. Sometimes tracking information can take up to 48 hours to be available so please be patient.

 

Any other questions?

If you have any questions about your order, you can also reach out to us at hello@loamandlark.ca. Please provide your order number in the subject line and please allow 1-2 business days for a response. We’re a small business of two and will do our best to assist you as soon as possible. If you’ve not heard from us within that time, be sure to check your email’s junk/spam folders.