Refund policy

 

Last Updated: 15 October 2026

ALL SALES ARE FINAL

As a small business, every sale goes back into our studio and towards supplies. Because of that, we’re unable to offer returns, refunds, or store credit, so please take a moment to shop thoughtfully. Exchanges are available only under limited conditions, detailed below.

Damages or Defects

Each item is packaged with care prior to shipping. Please contact us immediately if you receive a damaged or defective item, or if you have received the incorrect item so that we can make it right.

Some exceptions may still apply:

Exceptions:

All Products

Any items showing signs of use, alteration, or incompleteness will not be accepted for any kind of replacement.

Leather Goods

Patina, slight variations in colour throughout a hide, small scratches, and original brand marks are considered natural characteristics of our leather and are not considered grounds for return, refund, or exchange. Our leathers will continue to soften, become richer in colour, and build natural character through use- embrace it and use it well.

Damaged upon receipt (due to Shipping)

Should your purchased goods be damaged due to shipping, please let us know within 2 days of receipt.

Please provide photographs of the damaged packaging and items(s).

Bespoke (Personalised), Modified, and Made To Order Goods

All personalised goods are considered FINAL SALE, have no cash value, and are not eligible for return, refund, or exchange. In the highly unlikely event that the items arrive damaged or not made to the specifications outlined in your invoice, please get in touch and we’ll make it right.

Personalised goods are considered those which make use of one or more of the following purchased features specified by you at the time of purchase (not limited to): debossing, embossing, hot foil, engraving, custom cord colour, charms, or any other custom specification available at the time of purchase).

All items that have been altered or modified after purchase are considered final sale, have no cash value, and cannot be exchanged.

Custom or Made To Order items are only eligible for exchange or store credit at the sole discretion of Loam & Lark.

Discounted and Sale Items

All items marked as Discounted, Clearance, Sale, or Final Sale items have no cash value and are not eligible for return, refund, exchange, or store credit.

Gift Cards

Gift Cards do not expire.

Gift cards are redeemable online and at our in-person events.

Gift Cards are not eligible for return, refund, or exchange and cannot be exchanged for cash value.

If you have any questions prior to purchasing, please  feel free to email us at hello@loamandlark.ca

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We want you to love our pieces as much as we loved creating them, and we will do our best to make it right.

Thank you for shopping with a Canadian small business. We appreciate your support and can’t wait to see where our pieces take you.